This policy explains how refunds work after you pay for a HomeRadar plan and how we process approved refunds.
Article 1: Applicability
1.1 This refund policy applies to fixed-duration paid plans purchased through the HomeRadar checkout.
1.2 It applies only to paid orders, because those are the purchases processed through checkout.
1.3 Payment processing, tax handling, invoicing, and refund administration may be handled by us or by third-party checkout, billing, reseller, or merchant-of-record providers.
Article 2: Refund right
2.1 After you pay for a plan, you may request a full refund during the 7 days after the original purchase date.
2.2 The 7-day refund window starts on the date the paid plan is purchased, not the date you first use it.
2.3 Unless the law requires otherwise, refund rights are limited to this policy and any terms shown at checkout.
Article 3: How to request a refund
3.1 Send a message through the contact form and choose Billing or refund.
3.2 Include the email address used for purchase and any relevant context so we can verify the request quickly.
3.3 If your order was processed by a third-party checkout or payment provider, we may also need enough information to identify the order or transaction.
Article 4: Processing approved refunds
4.1 Once approved, refunds are sent back through the original checkout or payment provider to the original payment method used for the order.
4.2 Processing time depends on the provider and your bank or payment method.
4.3 Most refunds appear within 5 to 10 business days after approval, but some banks or payment methods may take longer.
Article 5: Exclusions
5.1 Unless required by law, we do not offer partial refunds for unused time after the 7-day refund window.
5.2 We may refuse refund requests involving abuse, fraud, misuse of the service, or repeated charge reversals.
Article 6: Billing questions and disputes
6.1 If anything about billing is unclear, contact us before filing a dispute with your bank and we will review it first.
6.2 For orders handled by a third-party checkout or billing provider, billing receipts and payment records may also come from that provider.
Article 7: Contact
For refund questions, use the contact form and choose Billing or refund.